Solaris Aveda Policies2020-09-10T21:02:29+00:00

Our Policies

CANCELLATION POLICY

We strive to always be amazing and respectful for our clients. We have reserved your service time just for YOU! As a courtesy to our guests and technicians, appointments must be canceled 48 hours in advance or you will be charged for the full amount of the scheduled appointment.

A valid credit card is required to complete appointment booking for all new and existing client appointments of 60 minutes or greater.

LATE ARRIVALS: If you arrive more than 15 minutes late for your appointment, we may not have time to accommodate all of your scheduled services. We will either have to shorten your appointment or re-schedule you, but you will still be charged for all originally reserved services. If when you arrive you decide you do not want one of the services you are scheduled for, you will still be charged the no-show fee because it is the same as not showing up for an appointment.

CANCELING & REBOOKING: 48 hrs notice is required for any cancelations or rebooking. If not, at the time of your next booking 100% of the appointment scheduled will have to be paid prior.

NO SHOWS: Will result in a full charge for the appointment.

CONFIRMATIONS: We offer you convenient confirmations and reminders about your upcoming appointment. However, this is just a courtesy. IT IS YOUR RESPONSIBILITY TO REMEMBER YOUR APPOINTMENT.

SAFETY MEASURES

Dear Guests:

We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution for our staff, our guests, and our community. We’ve made many internal changes to our salon procedures, and we want to share how this will affect you at your visit.

1.) Please come alone to your appointment. We will not accommodate extra family members, children, or friends. If they come with you, they will need to wait outside. No handshakes or hugs for us at this time either please!

2.) Masks are required. All guests will be required to wear a mask that hooks behind the ears (all staff members will be required to wear masks as well). We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask, you may purchase one from us for $3. No one will be mask-free in Solaris till further notice.

3.) When you arrive at the salon, please text us at (812) 491-8332 and wait outside or in your car; we will text or call you to come in. This will eliminate extra people in the salon at one time and allow us to sanitize the styling station. Please limit the belongings you bring with you into the salon.

4.) Before you come in, we’ll ask that you use hand sanitizer.  We will be taking your temperature and asking you a few wellness questions. We will need you to sign a waiver. We request that you honor social distancing measures and remain 6 feet from occupants of the salon when not receiving your services.

5.) Upon entering the salon, you’ll go right to the styling chair with the stylist. We will be using styling capes as usual (which are always washed in between uses)

6.) We will not be offering beverages at this time, please bring a beverage with you if you choose.

Please know how very important providing excellent service is to us.These new measures we are taking are temporary and we will continue to deliver the highest standards possible through this time.

We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and a high level of professionalism. As these circumstances are ever-changing, they will require constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.

Respectfully,

The Solaris Team

BOOK AN APPOINTMENT TODAY AT (812) 491-8332